Q: How to create ORIXPAY account?

Visit https://www.orixpay.com, click on Sign up and complete the required form.

 

Q: How to withdraw from ORIXPAY account?

As new user, your account will have “Anonymous” status with limitations. You can deposit the money in Anonymous status, but cannot withdraw. You will have to submit some documents for Identity Verification. After evaluation of required documents, your account will be verified within 24 hours. Afterwards, you will enjoy full services of ORIXPAY.

 

Q: How to integrate ORIXPAY with your business website?

For this purpose, you have to upgrade your verified account to Business Status. To upgrade, business related documents would be required. After upgradation to Business Status, you can integrate your website with ORIXPAY’s Payment Services through its API.

 

Q: What is way of depositing the money? How much time it will take to transfer the money into ORIXPAY account?

After login, you will see Deposit button in top cover of Dashboard. By clicking the button, you will have variety of payment methods. All amounts would automatically be transferred to your account except sent through Payoneer and Bank Deposit.

 

Q: What is mode of deposit through Payoneer, Orio Card and Bank Deposit?

By opting anyone option out of these three, you will put desired amount and send a request. Subsequently, you will get details via your registered email account within 12 hours. You will need to reply that mail after following the details already sent to you. After necessary verification, your amount would be credited to your account within next 12 hours.

 

Q: How to withdraw the amount?

First of all, login your account and click on Withdraw option in Dashboard. Select the desired option, put the amount and correct ID of Payment method. Within 12 hours, amount would be sent to your account. Be aware that about 15-20 days would be required to transfer the amount via Bank transfer.

 

Q: What are charges of depositing and withdrawal?

Every method has different service charges. Click here for details.

 

Q: How to transfer the money?

Primarily, you need to know the ORIXPAY account of receiver. After that you can transfer the money by putting the amount in Account Penal. Mention the Account ID and amount and click on Send button.

 

Q: Is there any money transfer charges?

No. There are no charges for money transfers. Click here for further details.

 

Q: How to use Currency Exchange option?

You can exchange your base currency i.e. USD in AED, SAR, EUR, GBP and PKR and vice versa. We are also working on addition of new currencies.

 

Q: Is there any currency exchange charges?

No. There are no charges for currency exchange. Click here for further details

 

Q: How to check the balance other than base currency USD?

In Dashboard, hove over mouse pointer to Info icon. Info icon available besides base currency USD.

 

Q: Can I forward Digital Invoice through ORIXPAY to my client so that he/she could send me payment according to invoice?

Yes. There is an option in your account “Request Payment”. By using it, you can send Payment Invoice to anyone on his / her email address. There is not fee applicable for invoicing.

 

Q: What the Voucher meant for in Dashboard?

E-voucher feature is introduced for non-ORIXPAY users. You can prepare E-voucher of any amount and send it to non-ORIXPAY user through email. He / she can create ORIXPAY account in 30 seconds and deposit the E-voucher in his / her account. E-voucher can be prepared in 6 different currencies.

 

Q: Is there any fee for creation of E-voucher?

No, there is not fee applicable for E-voucher. Click here for more details.

 

Q: What is ‘Orio Card’?

Orio Card is Debit Visa/Master Card. You can shop online from millions of online stores through with almost unlimited number of transactions. You can pay to those online stores which have accepted MasterCard.

 

Q: Can I use Orio Card in ATM & POS?

Yes. It can be used on millions of POS and ATM’s where Master Card accepted. Click here to see transaction fesses and card limitations.

 

Q: How to get Orio Card?

Go to Dashboard, click on Orio Debit Card option and then click on Buy Now button. After getting your request your Orio Card will be forwarded through courier service to your registered postal address.

 

Q: Is there any charges for getting Orio Card?

Yes, $35 would be deducted from your account when you will place the request for Orio Card.

 

Q: What will be the expiry for Orio Debit Card?

The card will be valid for 2 years from the date of issuance.

 

Q: How to recharge balance in Orio Card?

Go to Dashboard, click on Withdraw option and select Orio Pay method to recharge your card. Enter desired amount, put last 6 digits of your Orio Card and finally send the request. Amount would be transferred to your card in next 12 hours.

 

Q: Is there any fee chargeable to ‘Buy for me’ option?

Yes, 4% of total amount would be charged.

 

Q: How to get the details of all my transactions?

In Dashboard, click on Operation History.

 

Q: Is there any way of recovering the amount in case of inaccuracy in transaction(s) or any dispute with other user?

ORIXPAY provides complete dispute management system. You can create Dispute in case of anything happened undesirably. In case you win the dispute, amount would be refunded to your account from 2^nd party’s account. Remember, that refund would only be done if the other user retains amount in his account. If he / she withdraws the amount, account would be suspended till the recovery of amount. ORIXPAY would not pay aggrieved party from its own account.

 

Q: How to get Support of ORIXPAY team?

Click on Support button available in Dashboard and write down your problem / issue. You would be replied accordingly in 24 hours through Open Ticket. No emails would be entertained.

 

Q: If I am not ORIXPAY user, then how I can get Support?

Go to https://www.orixpay.com and click on Contact. Our team will respond you in 24 – 48 hours through email.